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Like many a working person, I run my personal errands on Saturdays. Usually a mixture, from food shopping, cleaners to hair salon, nails and catch up on the to dos around the house. Well...last Saturday I was doing my usual and those of you who know me, know that I’m a friendly sort. I’m never shy about striking up a conversation. And an interesting thing happened on my errands. As I talked to the owners of the stores I patronize, the same comments took place...they’re busy. Business was seriously picking up. My dressmaker, my nail salon, my cleaners in my view are synonymous with the preverbal, butcher, baker and candlestick maker. In other words small business people who service your neighborhood. I was delighted to hear the news. “To what do you attribute the change?” I asked. The dress maker thought two things, that people are going into their closets and are refashioning their clothes since they can’t afford to buy the same quality. Also, she hears from other clients, that they had to treat themselves...they were so tired of being in “retail withdrawal” for so long and that they bought at a good price...typically on sale. The nail salon owner said something similar, that his clients want to feel good about themselves and were tired of doing everything for themselves. Their schedules have been more filled with tasks given the negative economy. They are time-challenged and stressed. They realized that having their nails done was a small and non-harming treat. They cut back on something else and the treat is a morale booster. My cleaner had a similar observation, clients were time-challenged and tired of doing it all. Those with whom I spoke agreed that the uptick was nothing like before The Great Recession...but the trend is certainly better than last year and the year before...all things relative. There is a story here about the human spirit in the face of adversity. It strikes at the heart of why business is better...all things relative: (I am going to write in general terms here...the following remarks certainly lend themselves to in-depth discourse):
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